What does A.S. Roma Store do to protect your credit card?
The transactions are processed through the server of Banca Popolare di Sondrio. The security of Banca Popolare di Sondrio servers is constantly monitored to prevent any non-authorised access, use of credit card numbers and access to personal data. The servers use the standard SSL (Secure Socket Layer), the highest security level for web applications. SSL is based on key public and private technologies of Verisign Inc. and on 40-bit encryption algorithm developed by RSA Data Security, Inc.

What are the payment terms?
You can pay with credit card (Visa, Master Card, American Express), cheque or money transfer via internet, fax and post.

When is the transaction processed?
Your payment is precessed as soon as you confirm your order.

Do i need a specific browser to buy from A.S. Roma Store?
You can use any of these:Netscape Navigator 2.0 or following versions for Macintosh or Windows
Microsoft Internet Explorer 2.1 or following versions for Macintosh
Microsoft Internet Explorer 3.0 or following versions for Windows*

For best purchases we advise you to use Netscape Navigator 4.0 or following versions, or Microsoft Internet Explorer 4.0 or following versions.

* when using IE 4.0 for Windows NT 4.0, there might be problems for validation. We advise you to select “Internet Settings” from the menu “View”, click on “Advanced” and choose “HTTP 1.1 settings”. Replace the option “HTTP 1.1”. It is necessary to restart the computer and connect again to the site to make the changes effective.

Do i need an email address to buy from A.S. Roma Store?
This is necessary only if you are paying with your credit card.

When can i place my order?
A.S. Roma Store On Line is open 24 hours a days, 7 days a week. If you want to place your order by telephone, our staff will answer your calls monday to friday, 9:00 am to 6:00 pm.

Will A.S. Roma Store confirm my order?
A.s. Roma store will confirm your order by email.

How can i check the stage of my order?
You can ring A.S. Roma Store on 0039 06 63.80.090 monday to friday, 9 am to 6:00 pm. If you have placed your order via internet or fax, please allow one day.

When will my order be dispatched?
The products available in the warehouse will be dispatched the day after the order is placed. Personalised products will be dispatched approximately two weeks after your order. If we cannot satisfy your order within 14 days we will inform you via telephone. If we are unable to contact you, we will inform you by post.

For any queries about my order?
If any problems with payment or delivery of your order arise, you can ring the A.S. Roma Store at 0039 06 03.80.090 monday to friday, 9 am to 5 pm.

Will i receive a proof of purchase?
Yes. When sending the products you have ordered, A.S. Roma Store will issue an invoice in confirmation of your purchase.